Privacy Policy
We value your trust. Learn how we safeguard your personal information.
Information We Collect
When you purchase from Savra Heritage, create an account, or browse our site, we collect:
- Personal Identifiers: Name, shipping address, email address, and telephone number.
- Transaction Details: Payment methods selected, coupon codes used, and products purchased. (Note: Card or banking details are handled entirely via secure partners like Razorpay and are never stored on our servers).
- Browsing Data: Cookies, IP address, and browser agents to customize your experience.
How We Use Your Data
We use your collected information to process orders, verify payments, dispatch packages, handle returns, send transaction alerts, and improve overall customer experience. We also send newsletter updates if you explicitly opt-in.
Third-Party Services
We may share necessary data with trusted service providers to run our operations:
- Payment Processors: Razorpay secures all debit/credit card and UPI payments.
- Courier Partners: We share your recipient name, address, and phone number with courier companies to facilitate physical delivery.
Your Choices & Control
You can request details about your stored information, request corrections, or request complete deletion of your customer profile by contacting us at privacy@savra.in.